Find answers and help for many common questions below. If you can’t find an answer to your question, you can call our office at 956-728-8040. Your time is valuable to us! Having your policy number ready before you call will allow us to assist you more quickly.
My Insurance Policy
You can obtain a copy of your policy or ID Cards by sending an email request to email@example.com.
Please use Add/ Delete Driver Form (1m). For U.S. drivers, provide the name as it appears on the Driver’s License and the date of birth. For all International drivers, we’ll need a legible copy and/or picture of both the front and back of the driver’s license.
Send all requests to firstname.lastname@example.org.
Send your addition or deletion request to email@example.com using Add /Delete Vehicle Form (1n). You should have received this form by email 3-5 days after binding your policy. If you want to include physical damage on a unit, please provide an estimated book value.
Please note it’s necessary to delete your vehicles from TxDOT prior to requesting a deletione with us. This will eliminate any delays in processing your request. If your vehicle is still active on TxDOT when we process your delete request, we will bill for our service at $35.00 per request (not per unit).
For cancellation, you can submit request via firstname.lastname@example.org, however, you will need to stop by our office to sign a Cancellation Form. In your request, please include company name and policy#.
Send your request to email@example.com.
Hallmark County Mutual Insurance Company and Hallmark Specialty Insurance Company offers 24 Hour Claim Reporting. You can report all claims to:
Hallmark Specialty Underwriters, Inc.
Toll Free: 1-800-677-5170
Fax Claim: 210-949-9122
Email Claim: firstname.lastname@example.org
In the event of claim that includes serious bodily injury or fatality (whether at fault or not) or a spill requiring environmental clean-up occurs, DO NOT move the vehicle and contact Hallmark’s direct number immediately.
For claims not with Hallmark, please email email@example.com the date of loss, location of occurrence (address and intersection), police report – if available, the description of the vehicle along with the VIN# and the driver’s name.