FAQ

Find answers and help for many common questions below. If you can’t find an answer to your question, you can call our office at 956-728-8040. Your time is valuable to us! Having your policy number ready before you call will allow us to assist you more quickly.

My Insurance Policy

Can I get a copy of my ID cards or insurance policy?

You can obtain a copy of your policy or ID Cards by sending an email request to mail@btpinsuranceservices.com.

How do I add or delete a driver from my policy?

Please use Add/ Delete Driver Form (1m). For U.S. drivers, provide the name as it appears on the Driver’s License and the date of birth. For all International drivers, we’ll need a legible copy and/or picture of both the front and back of the driver’s license.

Send all requests to mail@btpinsuranceservices.com.

How do I add or delete a vehicle from my policy?

Send your addition or deletion request to mail@btpinsuranceservices.com using Add /Delete Vehicle Form (1n). You should have received this form by email 3-5 days after binding your policy. If you want to include physical damage on a unit, please provide an estimated book value.

Please note it’s necessary to delete your vehicles from TxDOT prior to requesting a deletione with us. This will eliminate any delays in processing your request. If your vehicle is still active on TxDOT when we process your delete request, we will bill for our service at $35.00 per request (not per unit).

How do I cancel my policy?

For cancellation, you can submit request via mail@btpinsuranceservices.com, however, you will need to stop by our office to sign a Cancellation Form. In your request, please include company name and policy#.

How do I change my address?

Send your request to mail@btpinsuranceservices.com.

Claims

How do I file a claim?

Hallmark County Mutual Insurance Company and Hallmark Specialty Insurance Company offers 24 Hour Claim Reporting. You can report all claims to:

Hallmark Specialty Underwriters, Inc.
Toll Free: 1-800-677-5170
Fax Claim: 210-949-9122
Email Claim: claims@hallmarksu.com

In the event of claim that includes serious bodily injury or fatality (whether at fault or not) or a spill requiring environmental clean-up occurs, DO NOT move the vehicle and contact Hallmark’s direct number immediately.

For claims not with Hallmark, please email mail@btpinsuranceservices.com the date of loss, location of occurrence (address and intersection), police report – if available, the description of the vehicle along with the VIN# and the driver’s name.